Shipping Policy for GENASOPIC
Effective Date: January 6, 2025
At GENASOPIC, we are committed to ensuring your orders are delivered in a timely and secure manner. This Shipping Policy outlines the methods, costs, and timelines associated with shipping products purchased on our website.
1. Shipping Methods
We offer a variety of shipping options to meet your needs:
- Standard Shipping
- Expedited Shipping
- International Shipping (available in select countries)
All shipping methods are subject to availability based on your location and the nature of the products ordered. The available shipping options will be displayed at checkout.
2. Shipping Costs
Shipping costs are calculated based on the destination, weight, and size of your order. The total shipping fee will be clearly displayed during checkout before you complete your purchase.
- Free Shipping: We offer free shipping on orders over [X amount] for domestic orders.
- For international orders, shipping fees will be calculated based on your location.
3. Processing Time
Orders are typically processed within 1-2 business days from the time of purchase, excluding weekends and holidays. Please allow additional time for processing during peak seasons or promotions.
4. Estimated Delivery Times
- Domestic Shipping: Orders typically arrive within 3-7 business days after processing, depending on the shipping method selected and your location.
- International Shipping: Delivery times for international orders may vary, but most orders arrive within 7-21 business days depending on the destination and customs processing.
Please note that delivery times are estimates and may be affected by factors beyond our control, such as weather delays or customs processing.
5. Order Tracking
Once your order has been shipped, we will send you a confirmation email with a tracking number and a link to track your order. You can also log into your account on our website to view the status of your shipment.
6. Shipping Restrictions
Certain products may be subject to shipping restrictions due to local laws or regulations. We reserve the right to limit the shipping of certain items to specific locations. If we are unable to fulfill your order due to these restrictions, we will notify you promptly and issue a refund.
7. Customs and Duties
For international orders, you may be responsible for paying any customs duties, taxes, or fees that may be imposed by your local customs authority. These charges are not included in the price of the product or the shipping cost. Please check with your local customs office for more information on potential charges.
8. Missed Deliveries and Address Issues
It is important to provide the correct and complete shipping address when placing your order. If a package is returned to us due to an incorrect address, we will contact you to arrange for re-shipping. Additional shipping charges may apply.
9. Lost or Damaged Shipments
While we take great care in packaging and shipping your order, once it leaves our warehouse, we are not responsible for any lost or damaged goods caused by the carrier. If your package is lost or damaged, please contact the shipping carrier directly or notify our customer service team for assistance. We may assist in filing a claim with the carrier.
If you have any questions or concerns about your shipment, feel free to contact us at:
Email: info@genasopic.com
Phone: (724) 633-0026
Last Revised: January 6, 2025